Customer Service
Thank you for choosing Societe Generale Equipment Finance as your finance provider for your business assets and solutions.
Should you need to get in touch with us regarding your Finance Agreement, want to Make a Payment online or know our Tariff of Charges, please find below some information and contact details, which you may find helpful.
Customer Service
ENQUIRY | CONTACT EMAIL ADDRESS | NOTES |
Customer Services | 020 8629 8418 | Please provide agreement number(s) to allow us to handle your query efficiently. |
Agreement queries | Can only be discussed with named contacts. Written permission required to discuss with a third party. | |
Settlement figure requests | A settlement quote will be posted to the agreement address if requested by telephone or if an email address cannot be verified. | |
Change of bank account | A new direct debit mandate(s) will be posted to the agreement address. | |
Change of address etc | Please supply on company letterhead and include agreement number(s), previous address and new address. | |
Agreement arrears | Please provide agreement number(s) to allow us to handle your query efficiently. | |
SGEF UK - Equipment Protection Insurance Policy | Acquis Insurance Customer Services SGEF Customer Services | SGEF UK work in partnership with Acquis Insurance Management who manage and administrate the SGEF UK insurance policy. For all SGEF UK policy queries, please contact the Acquis Customer Service team. |
Complaints | If you have a complaint about any aspect of our service, then please find further details on how to make a complaint. |
Make a payment online
You will need your agreement number and postcode for security purposes. All online payments are secure and a receipt for your payment will be generated to your mobile number or e-mail address as confirmation of payment.
If you encounter any issues with the online payment system, please contact our collection team on 020 8629 8417.
TYPE OF REQUEST | CHARGE + VAT |
Change Date Payments / Rentals are Collected | £25 + VAT |
Vary Amount of Payments / Rentals | £100 + VAT* |
Substitution of Goods | £100 + VAT* |
Novation Requests | £125 + VAT* |
* Requires paperwork to be signed by customer
Are you having problems making your payments?
If you’re having problems making your payments, it’s important that you take action.
Please call our Collections Department on 020 8629 8417 (available 9am to 5pm Monday to Friday), or email us at collections@sgef.co.uk.
Doing nothing could make things worse
You could end up paying more in interest and charges and missed payments could affect your credit rating and make it more difficult to get credit in the future. If you continue to not make payment, then further action could be taken against you which could result in legal action or repossession of the asset.
Seek advice
Get free debt advice. You can get free, non-judgemental, and independent help and advice from a number of organisations:
MoneyHelper
For free, unbiased and easy-to-access money tools, information and advice, visit www.moneyhelper.org.uk or phone 0800 138 7777.
Money Advice Scotland
If you live in Scotland, visit www.moneyadvicescotland.org.uk to find contact details for debt advice in your local area.
Advice NI
If you live in Northern Ireland, visit www.adviceni.net or phone 0800 915 4604 for debt advice.
Citizens Advice Wales
If you live in Wales, visit www.citizensadvice.org.uk/wales/debt-and-money or you can call Adviceline on 0300 330 1313 if you want to speak to someone about your debt.
Citizens Advice
For advice and information on debt and other topics, visit your local Citizens Advice or go to www.citizensadvice.org.uk
AdviceUK
Member centres offer debt advice including specialist advice for minority communities and people with disabilities – www.adviceuk.org.uk or phone 0300 777 0107.
National Debtline
If you live in England, Wales or Scotland visit www.nationaldebtline.org or phone 0808 808 4000 for debt advice and information.
StepChange Debt Charity
For debt advice throughout the UK visit www.stepchange.org. or phone 0800 138 111.
Business Debtline
Offers free and confidential debt advice to the self-employed and small businesses -www.businessdebtline.org or 0800 197 6026.
Partner Enquiries
If you are an existing Partner please contact your account manager or visit our Sales page for contact details.
Non-agreement Enquiries
If you would like to contact us for non-agreement enquiries, please visit our Contact us page for further contact information.
Make a Complaint
If you have a complaint about any aspect of our service, then please find further details on how to make a complaint.
Consumer Duty
Please visit our Consumer Duty page for further details.