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Customer Service

Thank you for choosing Societe Generale Equipment Finance as your finance provider for your business assets and solutions.
Should you need to get in touch with us regarding your Finance Agreement, want to Make a Payment online or know our Tariff of Charges, please find below some information and contact details, which you may find helpful.

Customer Service

ENQUIRY

CONTACT EMAIL ADDRESS

NOTES

Customer Services

020 8629 8418
customer.services@sgef.co.uk

Please provide agreement number(s) to allow us to handle your query efficiently.

Agreement queries

customer.services@sgef.co.uk

Can only be discussed with named contacts. Written permission required to discuss with a third party.

Settlement figure requests

settlements@sgef.co.uk

A settlement quote will be posted to the agreement address if requested by telephone or if an email address cannot be verified.

Change of bank account

customer.services@sgef.co.uk

A new direct debit mandate(s) will be posted to the agreement address.

Change of address etc

business.services@sgef.co.uk

Please supply on company letterhead and include agreement number(s), previous address and new address.

Agreement arrears

collections@sgef.co.uk

Please provide agreement number(s) to allow us to handle your query efficiently.

SGEF UK - Equipment Protection Insurance Policy 

Acquis Insurance Customer Services
08000 320520 

SGEF Customer Services
020 8629 8418
customer.services@sgef.co.uk

SGEF UK work in partnership with Acquis Insurance Management who manage and administrate the SGEF UK insurance policy. For all SGEF UK policy queries, please contact the Acquis Customer Service team.
For any other insurance queries please contact SGEF Customer Services team.  

Complaints 

complaints@sgef.co.uk

If you have a complaint about any aspect of our service, then please find further details on how to make a complaint.

Make a payment online.
You will need your agreement number and postcode for security purposes. All online payments are secure and a receipt for your payment will be generated to your mobile number or e-mail address as confirmation of payment.
If you encounter any issues with the online payment system, please contact our collection team on 020 8629 8417.

Partner Enquiries

If you are an existing Partner please contact your account manager or visit our Sales page for contact details.

Non-agreement Enquiries

If you would like to contact us for non-agreement enquiries, please visit our Contact us page for further contact information.

Make a Complaint

If you have a complaint about any aspect of our service, then please find further details on how to make a complaint.